QualCert Level 2 Diploma

Administration

Awarding Body

QualCert

Credits

42 Credits

Course Type

Management

study mode

Online Learning

Course overview

The QualCert Level 2 Diploma in Administration is designed for individuals seeking foundational knowledge and practical skills in office and administrative management. This course is ideal for administrative assistants, support staff, and team members who want to develop a solid understanding of administrative processes, office workflows, and essential workplace practices. Participants learn how to support office operations, manage basic resources, and contribute to organizational objectives, providing a strong foundation for career growth in administrative roles.

Throughout the program, learners acquire practical skills in areas such as document handling, scheduling, office coordination, communication, and compliance with workplace policies. Key topics include records management, basic resource allocation, time management, quality control, and health and safety standards. The course combines theoretical knowledge with interactive exercises, scenario-based activities, and real-world examples, enabling participants to apply administrative principles confidently in daily office tasks and support team productivity effectively.

Ideal for beginners or those in entry-level administrative positions, the Level 2 Diploma equips participants with the competence to contribute meaningfully to workplace efficiency and organizational performance. Graduates enhance their employability, build confidence in administrative practices, and create a pathway for career progression. Completing this course prepares learners for supervisory roles, advanced administration studies, and long-term professional development within office and business environments.

Approved Training centre of QualCert Uk

Centre # : QC230656

Entry Requirments

Entry Requirements for the QualCert Level 2 Diploma in Administration:

  • Educational Qualifications:A high school diploma or equivalent is required; further education in business or administration is advantageous.
  • Professional Experience:No prior experience is required, though basic exposure to office or administrative tasks is beneficial.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The QualCert Level 2 Diploma in Administration  in Personal Protective Equipment qualification consists of 6 mandatory units.

  • Intermediate Office Administration
  • Handling Financial Records and Basic Accounts
  • Administrative Support for Meetings and Minutes
  • Improving Office Productivity
  • Customer Relationship Management
  • Implementing Office Health and Safety Procedures

What you will Gain

1. Intermediate Office Administration

  • Develop a deeper understanding of administrative systems and office management.
  • Apply organizational skills to manage correspondence, filing, and scheduling effectively.
  • Demonstrate competence in using office technology and software.
  • Understand the role of administration in supporting organizational success.

2. Handling Financial Records and Basic Accounts

  • Gain knowledge of maintaining accurate financial records.
  • Apply principles of bookkeeping, accounts receivable, and payable.
  • Prepare and manage invoices, receipts, and financial statements.
  • Ensure compliance with basic accounting practices and standards.

3. Administrative Support for Meetings and Minutes

  • Organize and prepare meetings, agendas, and supporting documents.
  • Develop skills in accurate minute-taking and follow-up procedures.
  • Understand the importance of confidentiality and professionalism in meetings.
  • Support effective communication between management and staff.

4. Improving Office Productivity

  • Identify tools and techniques to enhance efficiency in office operations.
  • Apply time management and prioritization strategies.
  • Utilize technology and workflow systems to streamline processes.
  • Support continuous improvement in office performance.

5. Customer Relationship Management

  • Understand the principles of building and maintaining strong customer relationships.
  • Apply communication skills to manage customer interactions effectively.
  • Handle complaints and queries with professionalism.
  • Use CRM systems and tools to improve customer satisfaction.

6. Implementing Office Health and Safety Procedures

  • Understand the importance of health and safety in the workplace.
  • Apply legal and regulatory requirements related to office safety.
  • Identify hazards and implement risk control measures.
  • Promote a culture of safety awareness within the office environment.

Want to know more?

A high school diploma or equivalent is required. No prior administrative experience is needed, making it suitable for beginners.

Graduates gain practical office management skills, improve employability, and prepare for progression into supervisory or more advanced administrative roles.

Yes. The course includes real-world examples, scenario-based activities, and interactive exercises to help learners apply administrative skills confidently in the workplace.

Graduates help improve office efficiency, ensure compliance with organizational policies, and contribute to smoother administrative workflows.

Yes. The Level 2 Diploma provides a pathway to advanced qualifications, such as the Level 3 Diploma in Administration, and other professional development opportunities.

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