QualCert Level 1 Diploma

Insurance Claims Handling

Awarding Body

QualCert

Credits

30 Credits

Course Type

Management

study mode

Online Learning

Course overview

The QualCert Level 1 Diploma in Insurance Claims Handling is designed for individuals seeking an introduction to the insurance claims sector. This course is ideal for beginners, entry-level staff, and support team members who want to gain foundational knowledge of insurance claims processes, regulatory requirements, and basic risk management practices. Participants learn how to assist in the claims handling process, support accurate documentation, and contribute to smooth operational procedures, providing a strong foundation for a career in insurance claims management.

Throughout the program, learners develop practical skills in areas such as recording and reviewing claims, maintaining accurate documentation, basic risk assessment, and effective communication with clients and colleagues. Key topics include claims processing procedures, regulatory awareness, fraud prevention basics, customer service principles, and reporting standards. The course blends theoretical instruction with real-world examples, scenario-based exercises, and interactive activities, enabling participants to confidently apply claims handling principles in everyday work tasks while supporting senior claims staff efficiently.

Ideal for those starting their career in insurance, the Level 1 Diploma equips participants with the competence to contribute to organizational efficiency and operational accuracy. Graduates enhance their professional credibility, build confidence in handling insurance-related tasks, and create a clear pathway for further studies or career progression. Completing this course prepares learners for Level 2 studies, supervisory roles, and long-term growth within the insurance industry.

Approved Training centre of QualCert Uk

Centre # : QC230656

Entry Requirments

Entry Requirements for the QualCert Level 1 Diploma in Insurance Claims Handling:

  • Educational Qualifications:No formal qualifications are required; a basic education or high school level is sufficient.
  • Professional Experience:No prior experience in insurance is necessary; suitable for beginners or entry-level staff.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The QualCert Level 1 Diploma in Insurance Claims Handling in Personal Protective Equipment qualification consists of 6 mandatory units.

  • Introduction to General Insurance
  • Core Principles of Claims Practices
  • Customer Engagement Strategies
  • Recording, Monitoring and Auditing Claims
  • Claims Documentation and Reporting Standards
  • Professional Conduct in Claims Services

What you will Gain

1. Introduction to General Insurance

  • Understand the structure of the insurance industry and its key stakeholders.
  • Explain basic insurance terms, concepts, and types of insurance products.
  • Recognize the importance of insurance in risk transfer and financial security.

2. Core Principles of Claims Practices

  • Demonstrate knowledge of how claims are initiated, assessed, and processed.
  • Apply claims practices in line with industry regulations and organizational policies.
  • Identify potential risks and challenges in claims handling.

3. Customer Engagement Strategies

  • Apply communication techniques to interact with customers professionally and empathetically.
  • Handle challenging or sensitive customer situations with confidence and fairness.
  • Build trust with policyholders through effective engagement practices.

4. Recording, Monitoring and Auditing Claims

  • Record claims accurately using organizational systems and procedures.
  • Monitor claims progress to ensure compliance with timelines and standards.
  • Conduct basic auditing practices to identify errors, inconsistencies, or fraudulent activities.

5. Claims Documentation and Reporting Standards

  • Understand the role of documentation in ensuring transparency and accountability.
  • Apply correct methods for preparing, filing, and storing claims documents.
  • Create clear and accurate reports for use in organizational decision-making.

6. Professional Conduct in Claims Services

  • Demonstrate ethical standards in all aspects of claims handling.
  • Maintain confidentiality and integrity in dealing with sensitive information.
  • Uphold professionalism to strengthen customer confidence and organizational reputation.

Want to know more?

This course is ideal for newcomers, support staff, and entry-level insurance employees who want to start a career in claims handling and build foundational skills.

Participants learn basic claims processing, documentation, risk assessment, fraud awareness, customer service, and effective communication within insurance operations.

Graduates gain essential claims handling skills, improve employability, and establish a clear pathway for career progression into Level 2 studies or supervisory roles.

Yes. The program uses scenario-based exercises, interactive activities, and real-world examples to help learners apply claims handling principles confidently.

Yes. Completing the Level 1 Diploma provides a pathway to the Level 2 Diploma in Insurance Claims Handling and further professional development within the insurance industry.

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