ICTQual Level 4 Award

Non-Clinical Conflict Resolution Train the Trainer

Awarding Body

ICTQual AB

Duration

5 Days

Course Type

Train the Trainer

study mode

Online Learning

Course overview

The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer is an advanced programme designed for professionals who want to deliver high-quality conflict resolution training within organisations. Conflict is inevitable in any workplace, whether between colleagues, departments, or management and staff, and the ability to manage disputes effectively is crucial for maintaining a productive and harmonious environment. This course equips participants with the skills to design, deliver, and evaluate structured training programmes focused on resolving conflicts in non-clinical settings, making it ideal for corporate, educational, and professional environments.

The programme combines theoretical learning with practical, hands-on exercises to ensure real-world application. Participants engage in workshops, role-plays, case studies, and presentation exercises to strengthen their facilitation and mediation skills. Key topics include identifying root causes of conflict, effective communication techniques, mediation strategies, coaching approaches, session planning, and assessment methods. Emphasis is placed on creating engaging learning environments, promoting cooperation, and equipping staff with strategies to resolve disputes constructively, improving overall organisational culture.

Ideal for HR professionals, team leaders, managers, and aspiring corporate trainers, this Level 4 award prepares graduates to lead conflict resolution training initiatives confidently. Participants gain the knowledge and skills to mentor staff, foster collaboration, reduce workplace tension, and create a positive, productive, and cohesive work environment, making a lasting impact on organisational success.

ICTQual AB

Approved Training centre of ICTQual AB

Centre # : ATC24001

Entry Requirments

Entry Requirements for the ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer:

  • Educational Qualifications:A minimum of a Level 3 qualification (or equivalent) in Management, HR, Business, or a related field is recommended.
  • Professional Experience:Relevant experience in conflict management, team leadership, HR, or training delivery is preferred, especially for those responsible for coaching or mentoring staff.
  • English Language Proficiency:Learners must have a sufficient standard of spoken and written English to understand course content, actively participate in discussions, and complete assessments.

Course structure


The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer consists of 10 mandatory units which are as follows.

  • Introduction to Conflict Resolution Training
  • Fundamentals of Conflict Dynamics
  • Communication Skills for Conflict Resolution
  • Mediation and Negotiation Techniques
  • Training Design and Delivery
  • Assessing Learning and Providing Feedback
  • Ethical and Legal Considerations in Conflict Resolution Training
  • Practical Application and Role-Playing Exercises
  • Developing Training Resources and Materials
  • Continuous Professional Development and Growth

1. Introduction to Conflict Resolution Training

  • Understand the Role of a Conflict Resolution Trainer: Gain an overview of the responsibilities and impact of a conflict resolution trainer within an organization.
  • Identify the Benefits of Effective Conflict Resolution: Recognize how resolving conflicts can enhance organizational culture, productivity, and employee satisfaction.

2. Fundamentals of Conflict Dynamics

  • Comprehend the Nature of Conflict: Understand different types of conflicts and their causes in non-clinical settings.
  • Analyze Conflict Stages and Escalation: Learn how conflicts develop and the factors that contribute to their escalation or resolution.

3. Communication Skills for Conflict Resolution

  • Develop Active Listening Skills: Practice active listening techniques to understand all perspectives in a conflict.
  • Enhance Verbal and Non-Verbal Communication: Learn how to use verbal and non-verbal communication effectively to de-escalate conflicts and build trust.

4. Mediation and Negotiation Techniques

  • Master Mediation Processes: Understand the steps involved in mediating conflicts and facilitating mutual agreements.
  • Learn Negotiation Strategies: Acquire negotiation skills to help parties reach mutually beneficial resolutions.

5. Training Design and Delivery

  • Design Engaging Training Programs: Learn how to create conflict resolution training programs tailored to diverse audiences.
  • Deliver Effective Training Sessions: Develop techniques for engaging participants and ensuring effective delivery of training content.

6. Assessing Learning and Providing Feedback

  • Evaluate Training Effectiveness: Learn methods to assess the impact of conflict resolution training on participants.
  • Provide Constructive Feedback: Understand how to give feedback that encourages improvement and reinforces learning.

7. Ethical and Legal Considerations in Conflict Resolution Training

  • Understand Ethical Principles: Familiarize yourself with the ethical standards relevant to conflict resolution training.
  • Navigate Legal Issues: Gain knowledge of legal considerations and compliance requirements in conflict resolution practices.

8. Practical Application and Role-Playing Exercises

  • Engage in Role-Playing Scenarios: Participate in role-playing exercises to apply conflict resolution techniques in realistic situations.
  • Reflect on Practical Experiences: Analyze and reflect on role-playing outcomes to improve conflict resolution skills.

9. Developing Training Resources and Materials

  • Create Effective Training Materials: Learn how to develop comprehensive and engaging resources for conflict resolution training.
  • Utilize Multimedia Tools: Understand the use of various multimedia tools to enhance training sessions.

10. Continuous Professional Development and Growth

  • Commit to Lifelong Learning: Recognize the importance of ongoing professional development in the field of conflict resolution.
  • Stay Updated with Industry Trends: Keep abreast of the latest research, techniques, and trends in conflict resolution to remain effective as a trainer.

Want to know more?

This course is ideal for HR professionals, managers, team leaders, supervisors, and aspiring corporate trainers responsible for maintaining positive workplace relationships and resolving disputes.

Learners will develop conflict resolution training skills, mediation techniques, effective communication, coaching strategies, session planning, and methods to evaluate training effectiveness.

Yes, it is designed for professionals who want to deliver structured conflict resolution training and foster a collaborative and productive workplace culture.

Yes, participants gain confidence in mentoring staff, delivering engaging training, and guiding teams to resolve conflicts constructively.

Graduates can pursue roles such as Conflict Resolution Trainer, HR Trainer, Learning and Development Specialist, Team Leader, or Corporate Trainer.

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