QualCert Level 2 Diploma

Insurance Claims Handling

Awarding Body

QualCert

Credits

42 Credits

Course Type

Management

study mode

Online Learning

Course overview

The QualCert Level 2 Diploma in Insurance Claims Handling is designed for individuals seeking foundational knowledge and practical skills in managing insurance claims. This course is ideal for claims assistants, entry-level insurance staff, and team members who want to develop a solid understanding of claims processes, regulatory requirements, and risk management practices. Participants learn how to support the claims handling process, ensure compliance with industry standards, and contribute to efficient and accurate claims resolution.

Throughout the program, learners acquire practical skills in areas such as reviewing claims, documenting incidents, basic risk evaluation, effective communication with stakeholders, and maintaining accurate records. Key topics include claims processing procedures, regulatory compliance, fraud awareness, customer service in insurance, and reporting standards. The course combines theoretical knowledge with real-world examples, interactive exercises, and scenario-based activities, enabling participants to confidently apply claims handling principles in practical situations and support senior claims handlers effectively.

Ideal for beginners or those in entry-level claims roles, the Level 2 Diploma equips participants with the competence to contribute meaningfully to the claims process and organizational performance. Graduates enhance their professional credibility, develop confidence in handling insurance claims, and create a clear pathway for career progression. Completing this course prepares learners for supervisory roles, further studies in insurance claims, and long-term professional growth within the insurance sector.

Approved Training centre of QualCert Uk

Centre # : QC230656

Entry Requirments

Entry Requirements for the QualCert Level 2 Diploma in Insurance Claims Handling:

  • Educational Qualifications:A high school diploma or equivalent is required; further education in insurance, finance, or business is advantageous.
  • Professional Experience:No prior experience is required, though basic exposure to insurance or customer service roles is beneficial.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The QualCert Level 2 Diploma in Insurance Claims Handling in Personal Protective Equipment qualification consists of 6 mandatory units.

  • Advanced Claims Practices and Processes
  • Insurance Law Basics Relevant to Claims
  • Complex Loss Adjustment and Settlement
  • Technology in Claims Management
  • Claims Quality Assurance
  • Effective Teamwork and Communication in Claims

What you will Gain

1. Advanced Claims Practices and Processes

  • Apply advanced methods for processing and evaluating claims.
  • Understand procedures for handling claims across different insurance products.
  • Manage claims with greater efficiency and accuracy.

2. Insurance Law Basics Relevant to Claims

  • Understand the legal framework governing insurance and claims.
  • Apply basic insurance law principles to claims settlement and dispute resolution.
  • Recognize the rights and obligations of both insurer and policyholder.

3. Complex Loss Adjustment and Settlement

  • Analyze complex claims involving multiple parties or large-scale losses.
  • Apply settlement strategies that balance fairness and organizational policies.
  • Work with loss adjusters and legal professionals in complex cases.

4. Technology in Claims Management

  • Use modern claims management systems to improve efficiency.
  • Understand the role of automation, AI, and digital tools in claims.
  • Manage digital records while maintaining accuracy and compliance.

5. Claims Quality Assurance

  • Apply quality control methods to ensure claims handling meets industry standards.
  • Identify errors, gaps, and inconsistencies in claims processing.
  • Contribute to continuous improvement in claims management practices.

6. Effective Teamwork and Communication in Claims

  • Collaborate effectively with colleagues, adjusters, and other stakeholders.
  • Apply communication strategies for conflict resolution and case management.
  • Demonstrate leadership qualities in team-based claims environments.

Want to know more?

This course is ideal for claims assistants, junior insurance staff, and anyone new to the insurance claims sector looking to build a strong foundation in claims handling.

Graduates gain essential skills in claims handling, enhance employability, and prepare for career progression into senior or supervisory claims roles.

Yes. The program includes scenario-based exercises, real-world case studies, and interactive activities to help learners apply insurance claims principles effectively.

Graduates contribute to accurate and efficient claims processing, compliance with regulations, fraud prevention, and improved customer satisfaction.

Yes. The Level 2 Diploma provides a pathway to the Level 3 Diploma in Insurance Claims Handling and other professional development opportunities in the insurance sector.

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