QualCert Level 2 Diploma

Hospitality and Tourism Management

Awarding Body

QualCert

Credits

42 Credits

Course Type

Management

study mode

Online Learning

Course overview

The QualCert Level 2 Diploma in Hospitality and Tourism Management is a practical, career-focused qualification designed to equip learners with essential knowledge and skills for the hospitality and tourism sector. This course provides a strong foundation in hospitality operations, customer service, and tourism management principles. Participants gain insight into the organisation and management of hospitality businesses, including hotels, restaurants, travel services, and tourist attractions, enabling them to contribute effectively to daily operations and enhance guest experiences.

Throughout the programme, learners develop both theoretical understanding and practical skills in areas such as customer relations, service excellence, event planning, team coordination, and operational management. The course emphasises effective communication, problem-solving, time management, and teamwork to ensure smooth service delivery in fast-paced hospitality and tourism environments. Learners also explore key aspects of health and safety, quality standards, and sustainable practices within the industry, preparing them to meet organisational and regulatory expectations.

The QualCert Level 2 Diploma in Hospitality and Tourism Management is ideal for aspiring supervisors, junior managers, and hospitality staff seeking career progression. Upon completion, learners are equipped to manage hospitality operations, deliver excellent customer service, support team performance, and contribute to organisational goals. This qualification provides a stepping stone for further professional development and opens opportunities in a range of hospitality and tourism roles.

Approved Training centre of QualCert Uk

Centre # : QC230656

Entry Requirments

Entry Requirements for the QualCert Level 2 Diploma in Hospitality and Tourism Management:

  • Educational Qualifications:A minimum of secondary school education or equivalent is recommended.
  • Professional Experience:No prior hospitality or tourism experience is required, though basic workplace or customer service experience is beneficial.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The QualCert Level 2 Diploma in Hospitality and Tourism Management in Personal Protective Equipment qualification consists of 6 mandatory units.

  1. Advanced Operations Management in Hotels & Resorts
  2. Food & Beverage Innovation & Control
  3. Travel Product Development & Distribution
  4. Marketing Strategy including Digital Tourism Marketing
  5. Financial Control, Revenue Management & Forecasting
  6. Risk Management, Legislation & Sustainability in Travel

What you will Gain

1. Advanced Operations Management in Hotels & Resorts

  • Develop an understanding of advanced operational processes in hotels and resorts.
  • Apply management techniques to improve efficiency and service quality.
  • Demonstrate the ability to supervise staff and coordinate daily operations effectively.

2. Food & Beverage Innovation & Control

  • Understand modern trends and innovations in food and beverage services.
  • Apply techniques for cost control, quality assurance, and menu planning.
  • Demonstrate knowledge of health, safety, and hygiene standards in food and beverage operations.

3. Travel Product Development & Distribution

  • Develop skills to design and manage travel products and services.
  • Understand distribution channels and strategies for travel and tourism offerings.
  • Apply knowledge to enhance customer experience and satisfaction in travel services.

4. Marketing Strategy including Digital Tourism Marketing

  • Understand marketing principles and their application in hospitality and tourism.
  • Develop strategies for promoting services using both traditional and digital marketing channels.
  • Analyze market trends to target and engage customers effectively.

5. Financial Control, Revenue Management & Forecasting

  • Understand financial management principles relevant to hospitality and tourism.
  • Apply budgeting, cost control, and revenue management techniques.
  • Use forecasting tools to support decision-making and improve business profitability.

6. Risk Management, Legislation & Sustainability in Travel

  • Identify and evaluate risks associated with travel and tourism operations.
  • Understand relevant legislation, compliance requirements, and ethical practices.
  • Apply sustainable practices to minimize environmental impact and support responsible tourism.

Want to know more?

This course is perfect for beginners, school leavers, career changers, or anyone looking to start a career in the hospitality and tourism industry.

Depending on the study method, the course typically takes 6 to 12 months to complete.

Graduates can work as hotel receptionists, restaurant supervisors, customer service assistants, event coordinators, or travel agency staff.

It provides practical industry skills, boosts employability, improves customer service expertise, and opens doors to further hospitality and tourism qualifications.

Enrolment is through accredited training providers, often with online registration, flexible start dates, and payment options.

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