QualCert Level 1 Diploma

Hospitality and Tourism Management

Awarding Body

QualCert

Credits

30 Credits

Course Type

Management

study mode

Online Learning

Course overview

The QualCert Level 1 Diploma in Hospitality and Tourism Management is a practical, career-focused qualification designed to provide learners with essential knowledge and foundational skills for the hospitality and tourism sector. This course introduces participants to the key principles of hospitality operations, customer service, and tourism management, offering a clear understanding of how hotels, restaurants, travel services, and tourist attractions function. It prepares learners to contribute effectively to day-to-day operations while enhancing guest experiences.

Throughout the programme, learners develop both theoretical and practical skills in customer relations, service excellence, team collaboration, and basic operational management. The course places emphasis on communication, problem-solving, time management, and teamwork to ensure smooth service delivery in busy hospitality environments. Learners also gain insight into health and safety procedures, quality standards, and sustainable practices within the industry, equipping them to meet organisational and regulatory requirements.

This diploma is ideal for individuals starting a career in hospitality or tourism, including aspiring supervisors or support staff seeking professional development. Upon completion, learners are prepared to assist in hospitality operations, deliver high-quality customer service, support team performance, and contribute to business goals. It also serves as a stepping stone for further qualifications and career progression in a wide range of hospitality and tourism roles.

Approved Training centre of QualCert Uk

Centre # : QC230656

Entry Requirments

Entry Requirements for the QualCert Level 1 Diploma in Hospitality and Tourism Management:

  • Educational Qualifications:No formal qualifications required; basic literacy and numeracy skills are recommended.
  • Professional Experience:Suitable for beginners; prior work experience in hospitality or tourism is not necessary.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

TheQualCert Level 1 Diploma in Hospitality and Tourism Management in Personal Protective Equipment qualification consists of 6 mandatory units.

  1. Principles of Hospitality & Tourism Management
  2. Operational Management in Lodging & Food Services
  3. Guest Services & Relationship Management
  4. Tour Operations, Logistics & Destination Management
  5. Business Planning, Finance & Yield Management
  6. Ethics, Sustainability & CSR in Hospitality & Tourism

What you will Gain

1. Principles of Hospitality & Tourism Management

  • Understand the fundamental principles and practices of hospitality and tourism management.
  • Recognize the roles and responsibilities of hospitality and tourism professionals.
  • Demonstrate awareness of the global hospitality and tourism landscape, including trends and opportunities.

2. Operational Management in Lodging & Food Services

  • Understand operational processes in hotels, restaurants, and food service establishments.
  • Apply basic management techniques to oversee daily operations efficiently.
  • Demonstrate knowledge of health, safety, and hygiene standards in hospitality operations.

3. Guest Services & Relationship Management

  • Develop skills to deliver excellent customer service in hospitality and tourism contexts.
  • Understand techniques for building and maintaining positive guest relationships.
  • Handle guest inquiries, complaints, and feedback professionally and effectively.

4. Tour Operations, Logistics & Destination Management

  • Understand the principles of tour planning, logistics, and destination management.
  • Apply basic project and itinerary management skills to organize tours and events.
  • Recognize the importance of coordinating resources, schedules, and stakeholders.

5. Business Planning, Finance & Yield Management

  • Understand basic financial principles relevant to hospitality and tourism operations.
  • Apply fundamental business planning techniques to manage budgets and resources.
  • Demonstrate awareness of revenue management, pricing strategies, and yield optimization.

6. Ethics, Sustainability & CSR in Hospitality & Tourism

  • Understand the importance of ethical practices and corporate social responsibility in the industry.
  • Recognize sustainable practices and their impact on operations and the environment.
  • Demonstrate awareness of responsible tourism principles and practices.

Want to know more?

This course is ideal for beginners, school leavers, or anyone starting a career in hospitality and tourism.

Yes, flexible learning options include online, classroom-based, or blended learning to suit your schedule.

Graduates can work as hospitality assistants, front desk staff, restaurant support, event assistants, or travel services staff.

Most learners complete the course in 3 to 6 months, depending on full-time or part-time study options.

It provides essential industry skills, boosts employability, and serves as a stepping stone to higher-level hospitality and tourism qualifications.

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