OSHAA 30-Hours Professional Diploma

Hospitality Management

Awarding Body

OSHAA

Duration

30 Hours

Course Type

Management

study mode

Online Learning

Course overview

The OSHAA 30-Hours Professional Diploma in Hospitality Management is a comprehensive program designed for individuals seeking to establish successful careers in the fast-paced, customer-focused hospitality industry. This diploma equips learners with essential knowledge and practical skills in hospitality operations, customer service, marketing, financial management, and leadership, providing a strong foundation for managing professional hospitality environments while upholding international service standards.

The program emphasizes the unique combination of operational efficiency, guest satisfaction, and business insight required in modern hospitality. Participants develop the expertise to oversee daily operations, deliver exceptional customer experiences, and implement effective management strategies. Key areas of learning include service excellence, financial planning, sales and marketing, and team leadership, ensuring learners are prepared to meet the demands of a competitive global market.

Beyond technical skills, the course focuses on leadership, professionalism, and health and safety standards, which are critical for career growth in hospitality. Graduates are well-equipped to work in hotels, resorts, restaurants, and event management, confidently handling operational and managerial responsibilities. The diploma also opens pathways for further study and career advancement in tourism, hospitality, and business management, empowering learners to thrive in diverse and dynamic hospitality settings.

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Entry Requirments

Entry Requirements for the OSHAA 30-Hours Professional Diploma in Hospitality Management:

Educational Qualifications:A minimum of secondary school education (high school diploma or equivalent) is required. Basic literacy and numeracy skills are essential for understanding course materials, financial management concepts, and operational procedures.
Professional Experience:While prior hospitality experience is not mandatory, candidates with work or volunteer experience in hotels, restaurants, catering, or customer service roles will benefit significantly.
English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The OSHAA 30-Hours Professional Diploma in Hospitality Management qualification consists of 7 mandatory units.

This diploma consists of a total of 7 units:

Introduction to Hospitality Management (3 Hours)
Customer Service Excellence in Hospitality (5 Hours)
Hospitality Operations Management (6 Hours)
Financial Management in Hospitality (4 Hours)
Marketing and Sales in the Hospitality Industry (5 Hours)
Leadership and Team Management in Hospitality (4 Hours)
Health and Safety Standards in Hospitality (3 Hours)

What you will Gain

1. Introduction to Hospitality Management

Understand the structure and scope of the hospitality industry.
Recognize key functions and responsibilities within hospitality management.
Identify the role of hospitality in global tourism and service sectors.

2. Customer Service Excellence in Hospitality

Deliver high-quality customer service to meet guest expectations.
Apply strategies to manage customer feedback and complaints.
Develop skills to create memorable guest experiences.

3. Hospitality Operations Management

Manage day-to-day hospitality operations effectively.
Coordinate departments such as front office, housekeeping, and food & beverage.
Apply best practices for operational efficiency and quality control.

4. Financial Management in Hospitality

Understand financial principles applied in hospitality businesses.
Apply budgeting, cost control, and revenue management techniques.
Analyze financial performance to support business decisions.

5. Marketing and Sales in the Hospitality Industry

Develop marketing strategies tailored to hospitality services.
Understand the role of branding, promotions, and digital marketing.
Apply sales techniques to attract and retain customers.

6. Leadership and Team Management in Hospitality

Apply leadership styles suitable for hospitality environments.
Manage and motivate teams to deliver high service standards.
Resolve conflicts and build effective team dynamics.

7. Health and Safety Standards in Hospitality

Apply health, safety, and hygiene standards in hospitality operations.
Recognize legal and regulatory requirements for hospitality workplaces.
Promote a safe and risk-free environment for guests and staff.

Want to know more?

This diploma is ideal for aspiring hospitality professionals, hotel staff, restaurant managers, event coordinators, and anyone looking to build a career in customer-focused hospitality roles.

Learners develop expertise in customer service, operational management, financial planning, marketing strategies, team leadership, and health and safety standards.

Yes, graduates receive the OSHAA Professional Diploma in Hospitality Management, recognised for professional roles in hotels, restaurants, resorts, and event management.

Absolutely. It equips learners with managerial and operational skills, making them eligible for supervisory or leadership roles in the hospitality industry and opens opportunities for further study in tourism, business, or hotel management.

Yes, the diploma focuses on global hospitality practices, service excellence, and operational efficiency, ensuring learners can meet international industry standards.

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