ICTQual Level 2 Award

Information, Advice or Guidance

Awarding Body

ICTQual AB

Duration

2 Days

Course

Veterinary Qualifications

study mode

Online Learning

Course overview

The ICTQual Level 2 Award in Information, Advice, or Guidance is an entry-level qualification designed for individuals seeking to develop the essential skills needed to provide accurate and effective guidance in professional settings. This course equips learners with the knowledge to support clients, colleagues, or the public by delivering clear, reliable information and practical advice. It covers key principles of communication, professional conduct, and ethical responsibilities, preparing learners to interact confidently and responsibly in a variety of advisory contexts.

Throughout the programme, participants gain practical skills in assessing client needs, providing relevant guidance, and maintaining professional boundaries. The course also explores techniques for effective questioning, listening, and presenting information, along with understanding roles, responsibilities, and legal or organisational frameworks. Learners develop the ability to identify sources of information, deliver advice appropriately, and support decision-making processes. Practical exercises and scenario-based learning help reinforce professional skills, ensuring learners can apply knowledge in real-world situations.

This award is ideal for individuals working or aspiring to work in education, social care, community services, or workplace support roles. Graduates are prepared to offer reliable guidance, improve client outcomes, and enhance communication effectiveness. Successful completion also provides a foundation for further study or progression to higher-level qualifications in information, advice, and guidance services.

ICTQual AB

Approved Training centre of ICTQual AB

Centre # : ATC24001

Entry Requirments

Entry Requirements for the ICTQual Level 2 Award in Information, Advice or Guidance:

  • Educational Qualifications:A minimum of a Level 1 qualification or equivalent is recommended, with basic literacy and numeracy skills.
  • Professional Experience:No prior experience is required, though experience in a support, advisory, or customer-facing role is advantageous.
  • English Language Proficiency:Since the program is delivered in English, learners must show competence in reading, writing, and communication.

Course structure

The ICTQual Level 2 Award in Information, Advice or Guidance in Personal Protective Equipment qualification consists of 3 mandatory units.

  1. Principles of Providing Information and Guidance
  2. Effective Communication and Client Support Skills
  3. Assessment, Planning, and Evaluation of Guidance Services

What you will Gain

Principles of Providing Information and Guidance

  • Understand the role and responsibilities of an information, advice, or guidance provider.
  • Develop knowledge of ethical standards and professional conduct in advisory roles.
  • Learn to identify client needs and provide relevant information accurately.
  • Understand the importance of confidentiality and data protection when handling client information.
  • Gain awareness of different types of guidance and support services available.
  • Learn how to respond appropriately to diverse client situations and backgrounds.
  • Understand the principles of informed decision-making and supporting client autonomy.
  • Develop the ability to apply policies and procedures effectively in providing guidance.

Effective Communication and Client Support Skills

  • Develop strong verbal and non-verbal communication skills for client interactions.
  • Learn active listening techniques to fully understand client needs and concerns.
  • Apply questioning and clarification methods to gather accurate information.
  • Build confidence in explaining complex information in an understandable manner.
  • Enhance interpersonal skills to establish trust and rapport with clients.
  • Develop skills to manage challenging conversations or sensitive situations professionally.
  • Understand how to provide emotional support while maintaining professional boundaries.
  • Learn strategies to adapt communication styles to suit different clients and situations.

Assessment, Planning, and Evaluation of Guidance Services

  • Learn to assess client needs systematically to provide appropriate guidance.
  • Develop skills in planning tailored guidance sessions based on assessment outcomes.
  • Understand methods for monitoring and reviewing the effectiveness of advice provided.
  • Learn how to evaluate feedback from clients to improve service delivery.
  • Develop strategies to set achievable goals and outcomes for clients.
  • Understand the importance of maintaining accurate records of guidance sessions.
  • Gain the ability to reflect on personal practice and implement improvements.
  • Learn to identify opportunities for professional development and continuous improvement in advisory roles.

Want to know more?

Learners gain skills in communication, assessing client needs, providing relevant guidance, effective questioning, listening, and presenting information clearly and responsibly.

Graduates can work in advisory, mentoring, or support roles within education, social care, community services, or progress to higher-level qualifications in guidance and advice.

It builds foundational advisory skills, improves communication, enhances confidence in client interactions, and prepares learners for more advanced roles in guidance and support services.

Yes, it is a nationally recognised qualification that meets industry standards for entry-level information and guidance roles.

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