ICTQual AB Level 6 International Diploma in Hospital & Healthcare Management

Learning Outcomes for the Level 6 International Diploma in Hospital & Healthcare Management 360 Credits – Three Years:

Year 1: Foundational Knowledge

By the end of Year 1, learners will be able to:

Introduction to Healthcare Systems

• Explain the structure, functions, and roles of healthcare systems globally and locally.
• Analyse key components of hospital and healthcare delivery models.
• Apply foundational knowledge to understand healthcare service operations.

Principles of Hospital Management

• Understand core management concepts applied in hospital settings.
• Demonstrate the ability to plan and organise hospital activities efficiently.
• Analyse managerial challenges and propose solutions for effective operations.

Human Anatomy and Physiology for Managers

• Describe key anatomical and physiological systems relevant to healthcare management.
• Apply this knowledge to support clinical and administrative decision-making.
• Interpret health data with an understanding of human body functions.

Fundamentals of Health Policy and Legislation

• Explain the principles of healthcare policy development and implementation.
• Understand relevant healthcare laws and regulatory frameworks.
• Evaluate the impact of policies and legislation on hospital management.

Healthcare Quality and Safety Standards

• Identify quality improvement methods and safety standards in healthcare.
• Apply protocols to maintain patient safety and service excellence.
• Assess compliance with healthcare quality and safety regulations.

Introduction to Healthcare Finance and Budgeting

• Understand basic financial principles in hospital and healthcare management.
• Prepare and interpret budgets for healthcare services.
• Analyse financial data to support operational decision-making.

Organisational Behaviour in Healthcare

• Examine the behaviour of individuals and teams in healthcare organisations.
• Analyse organisational culture, motivation, and performance factors.
• Apply strategies to enhance teamwork and productivity.

Communication and Interpersonal Skills in Healthcare

• Develop effective communication strategies for clinical and administrative settings.
• Apply interpersonal skills to manage teams and patient interactions.
• Demonstrate clear and professional reporting and documentation.

Research Methods in Healthcare Management

• Understand research design, methodology, and ethical considerations.
• Collect and analyse data to support evidence-based decision-making.
• Apply research findings to improve healthcare management practices.

Health Informatics and Technology Basics

• Understand healthcare information systems and digital tools.
• Apply basic IT solutions for data management and clinical support.
• Evaluate the benefits and limitations of health technology applications.

Ethics and Professional Practice in Healthcare

• Apply ethical principles to decision-making and professional conduct.
• Understand legal responsibilities in healthcare practice.
• Demonstrate professionalism in administrative and clinical interactions.

Health and Safety in Healthcare Environments

• Identify workplace hazards and implement safety protocols.
• Apply risk assessment and control measures in hospital settings.
• Maintain a safe environment for staff, patients, and visitors.

Year 2: Intermediate Proficiency

By the end of Year 2, learners will be able to:

Strategic Planning and Decision-Making in Healthcare

• Develop strategic plans to improve healthcare service delivery.
• Apply decision-making frameworks to complex organisational problems.
• Evaluate outcomes of strategic initiatives for continuous improvement.

Advanced Healthcare Finance and Resource Management

• Analyse advanced financial data for operational and strategic decisions.
• Optimise resource allocation and cost management in healthcare settings.
• Apply financial planning techniques to ensure sustainability.

Human Resource Management in Hospitals

• Manage recruitment, training, and performance of healthcare teams.
• Apply policies for employee engagement and retention.
• Analyse HR strategies to improve organisational efficiency.

Patient-Centred Care and Service Excellence

• Implement practices that enhance patient experience and satisfaction.
• Develop systems to monitor and improve service quality.
• Apply patient feedback to enhance healthcare delivery.

Healthcare Operations and Logistics

• Manage operational processes within hospitals and healthcare services.
• Plan and coordinate supply chains, equipment, and facilities.
• Evaluate efficiency and effectiveness of operational workflows.

Risk Management and Compliance in Healthcare

• Identify and assess risks in hospital and healthcare settings.
• Develop mitigation strategies to ensure regulatory compliance.
• Implement risk management protocols for patient and staff safety.

Project Management in Healthcare Settings

• Plan, execute, and monitor healthcare projects effectively.
• Apply project management tools to achieve objectives within scope and budget.
• Evaluate project outcomes and implement improvements.

Evidence-Based Practice in Healthcare Management

• Apply research evidence to inform management decisions.
• Critically evaluate studies and data for applicability in healthcare settings.
• Integrate evidence into policies, procedures, and operational strategies.

Leadership Skills for Healthcare Professionals

• Demonstrate effective leadership in hospital and clinical teams.
• Apply conflict resolution, motivation, and delegation strategies.
• Evaluate leadership approaches to enhance organisational performance.

Healthcare Marketing and Communication Strategies

• Develop marketing plans to promote hospital services.
• Apply communication strategies for patient engagement and public awareness.
• Analyse the effectiveness of healthcare campaigns and outreach initiatives.

Health Policy Analysis and Implementation

• Critically assess health policies and their impact on hospital management.
• Implement policies in line with organisational goals and legal requirements.
• Evaluate the effectiveness of policy interventions.

Professional Development and CPD Planning

• Identify personal skills and development needs in healthcare management.
• Plan and implement CPD activities for career progression.
• Reflect on professional growth and performance improvements.

Year 3: Advanced Specialization and Application

By the end of Year 3, learners will be able to:

Advanced Strategic Leadership in Healthcare

• Develop and implement strategic initiatives in complex healthcare settings.
• Apply advanced leadership models to manage organisational change.
• Evaluate the impact of strategic decisions on hospital performance.

Organisational Change and Innovation in Hospitals

• Lead change management initiatives to improve healthcare delivery.
• Implement innovative solutions to organisational challenges.
• Assess the outcomes of change processes for continuous improvement.

Advanced Healthcare Quality and Performance Improvement

• Apply quality improvement frameworks to enhance hospital services.
• Analyse performance metrics and implement corrective actions.
• Evaluate patient outcomes to drive continuous service excellence.

Healthcare Technology and Digital Transformation

• Implement digital solutions to optimise clinical and administrative processes.
• Evaluate emerging healthcare technologies for efficiency and patient care.
• Integrate technology into strategic planning and operational workflows.

Financial Planning and Sustainability in Healthcare

• Develop long-term financial strategies for healthcare organisations.
• Apply budgeting and forecasting techniques to ensure sustainability.
• Evaluate financial performance and implement corrective measures.

Crisis and Emergency Management in Healthcare

• Plan and manage emergency response and disaster preparedness.
• Apply risk assessment and mitigation strategies during crises.
• Evaluate effectiveness of crisis management plans and procedures.

Integrated Hospital and Clinical Services Management

• Coordinate multidisciplinary teams and services for optimal care delivery.
• Implement integrated care pathways and service models.
• Assess operational efficiency and patient outcomes in complex settings.

Advanced Project and Programme Management

• Manage large-scale healthcare projects and programmes effectively.
• Apply advanced project planning, monitoring, and evaluation techniques.
• Ensure alignment of projects with strategic organisational goals.

Healthcare Policy Development and Evaluation

• Design and implement policies to meet healthcare objectives.
• Evaluate policy impact on operational, clinical, and financial outcomes.
• Apply evidence and stakeholder feedback to refine policies.

Research Project or Capstone in Healthcare Management

• Conduct an independent research project addressing real-world healthcare challenges.
• Analyse data, interpret findings, and propose evidence-based solutions.
• Present research outcomes in a professional and structured format.

Professional Ethics and Legal Considerations in Healthcare

• Apply ethical frameworks to decision-making in complex scenarios.
• Ensure compliance with legal and professional regulations.
• Evaluate ethical dilemmas and implement solutions aligned with best practices.

Advanced CPD and Career Development Strategies

• Plan and implement long-term career and professional development strategies.
• Identify opportunities for specialisation, leadership, and advanced roles.
• Reflect on practice to enhance skills, knowledge, and professional growth.