What you will Gain

1. Introduction to Cabin Crew Roles and Responsibilities

• Understand the duties, expectations, and professional standards of cabin crew.
• Recognize the importance of appearance, discipline, and customer interaction.
• Develop awareness of career progression in the aviation industry.

2. Aviation Safety and Emergency Procedures

• Learn aircraft safety protocols and evacuation procedures.
• Understand the use of emergency equipment such as life vests and oxygen masks.
• Respond effectively during turbulence, fire, or decompression scenarios.

3. In-Flight Customer Service and Passenger Care

• Deliver high-quality service to passengers across diverse cultures.
• Manage passenger needs, including special assistance and dietary requirements.
• Create a comfortable and welcoming cabin environment.

4. Aircraft Familiarisation and Cabin Equipment

• Identify different aircraft types and their cabin layouts.
• Operate cabin systems and equipment with confidence.
• Conduct safety checks to ensure operational readiness.

5. Communication and Teamwork in Aviation

• Apply effective communication techniques with passengers and crew.
• Collaborate with team members during normal and emergency operations.
• Manage stress and maintain professionalism under pressure.

6. First Aid and Medical Emergency Response

• Provide basic first aid for common medical issues.
• Respond to in-flight medical emergencies using onboard medical kits.
• Coordinate with medical professionals on the ground when needed.

7. Conflict Resolution and Passenger Management

• Apply de-escalation techniques to manage difficult passengers.
• Maintain authority while ensuring passenger comfort.
• Handle cultural sensitivity and passenger diversity effectively.

8. Security Awareness and Threat Handling

• Recognize potential security threats and suspicious behavior.
• Respond appropriately to unruly passengers or hijacking attempts.
• Cooperate with flight crew and authorities in security incidents.